Our technical footwear is produced in limited batches to ensure quality materials and construction. If an item becomes unavailable after your purchase, we will notify you within 3 business days with these athlete-approved options: (1) priority access to our next production run with similar performance features, (2) immediate full refund, or (3) store credit with 15% bonus value for future purchases. This reflects our commitment to durability over mass production while supporting your active needs.
All prices are final in USD at checkout. Our pricing reflects premium materials engineered for long-term wear. In exceptional cases of pricing errors (e.g., $150 shoes listed as $15), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders, we offer a 20% discount code as compensation, maintaining our brand's performance-first integrity.
Every pair undergoes rigorous quality inspection and protective packaging. Processing takes 3-5 business days (5-7 business days during peak seasons). You'll receive detailed tracking information once shipped. For custom-fit orders requiring additional manufacturing time, estimated delivery windows will be clearly displayed during checkout to accommodate your training schedule.
We partner with reliable carriers to ensure your performance footwear arrives ready for action. Domestic shipments typically require 10-15 business days after processing, while international deliveries may take 18-25 business days. All international packages include prepaid customs documentation with accurate product valuations to prevent delays - essential for our global community of athletes.
We accept returns within 30 days of delivery for store credit or exchange. Shoes must be unworn with original soles intact and packaging. Return processing may take 14 business days after receipt for thorough inspection. Final sale items (marked during purchase) are excluded to maintain the technical specifications of performance models.
All product designs, technical specifications, and performance testing data are protected intellectual property. Unauthorized commercial use (including replicating our patented cushioning systems or using product images for third-party sales) is strictly prohibited. We actively enforce these rights to preserve our brand's performance innovations.
Our performance specialists are available via email at [email protected] for any inquiries. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value efficient communication that matches our brand's performance-driven ethos.
