All purchases made through www.sparkmode.shop require immediate payment via our secured checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be successfully processed before we begin preparing your order. In rare cases where payment authorization fails, we reserve the right to cancel your order without prior notification. For international customers, please note that currency conversion fees may apply based on your bank's policies. We recommend checking with your financial institution regarding any potential foreign transaction fees before completing your purchase.
After completing your purchase, you will automatically receive an order confirmation email sent to the address provided during checkout. This email serves as your official receipt and contains all essential order details including product specifications, pricing breakdown, and estimated shipping timeline. We strongly advise reviewing this confirmation carefully as it represents the binding agreement between you and our store. If you notice any discrepancies in your order confirmation, please contact our customer service team at [email protected] within 24 hours of placing your order for prompt resolution.
While we maintain accurate real-time inventory tracking, occasionally certain sizes or colors may become temporarily unavailable due to high demand. In such cases, we will notify you via email within 48 hours of purchase. You may choose to wait for restock (typically 3-4 weeks for our durable performance footwear) or receive a full refund. Please understand that we cannot guarantee the immediate availability of any specific size, color, or style displayed on our website. All products remain subject to prior sale until your order has been fully processed and shipped from our facility.
Orders typically require 3-5 business days for processing before shipment. During peak seasons (such as holiday periods or major sales events), processing may extend to 5-7 business days. Once dispatched, domestic deliveries generally arrive within 7-14 business days, while international shipments may take 14-21 business days depending on customs clearance procedures. You will receive a shipping confirmation email with tracking information when your performance footwear leaves our warehouse. Please note that we cannot be held responsible for delays caused by shipping carriers or customs authorities, though we will make every effort to assist with tracking inquiries.
We accept returns within 21 days of delivery for store credit or exchange. To qualify for return, all performance footwear must be unworn, in their original condition, and include all original packaging materials and tags. For hygiene reasons, we cannot accept returns on worn items. To initiate a return, please email [email protected] with your order number and reason for return. Our team will provide detailed instructions and, if eligible, a prepaid return label. Refunds for approved returns will be processed within 10 business days of receiving the returned merchandise at our facility. Customers are responsible for return shipping costs unless the return results from an error on our part.
All prices are displayed in USD and include applicable value-added taxes where required by law. We reserve the right to adjust prices without prior notice due to market fluctuations, material cost variations, or supplier changes. If you placed an order before a price adjustment, you will be charged the amount shown at checkout. Promotional discounts cannot be combined unless specifically stated in the offer terms. International customers should be aware that any duties, taxes, or customs fees are the sole responsibility of the recipient and are not included in our product pricing or shipping charges.
For any questions regarding your purchase of our performance footwear, please contact our customer service team at [email protected]. We strive to respond to all inquiries within 48 hours during regular business days. When contacting us, please include your order number and specific details about your question or concern to help us assist you more efficiently. Business Address:
